Most of the products on Proteinbulk.co.uk are perishable and whilst they carefully packaged in high tech temperature controlled packaging, it is possible that something may happen in transit to compromise the products. If the products are not fit for consumption on receipt of delivery, please contact firstname.lastname@example.org immediately. Do not consume the product.
For perishable products, the right to cancel a Contract does not apply. However, we understand that sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us within 12 hours of placing the order, it may be possible to cancel the Contract.
For non-perishable goods, your legal rights to cancel still apply.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us, using the same method and to the same account as used by you to pay for your order and will be made within 28 days of receipt of the returned products.
Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;
You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order and will be made within 28 days of the refund being agreed with you.